Shipping & Delivery
Shipping Policy
At Coeot, we are committed to providing a seamless and reliable delivery experience. Our wooden desk accessories and workspace essentials are carefully selected to bring natural warmth, organization, and lasting functionality to your everyday workspace. We handle every order with care to ensure your products arrive safely and in excellent condition.
1. Order Processing Time
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification email once your order has shipped, including a tracking number so you can monitor your package throughout its journey.
2. Shipping Rates & Free Shipping
Standard Shipping: For orders below the free shipping threshold, a flat-rate shipping fee of $5.99 will be applied at checkout.
Free Shipping Offer: We are pleased to provide Complimentary Standard Shipping on all orders over $42.99.
3. Estimated Delivery Times
To ensure reliable product availability and efficient delivery, Coeot dispatches orders from our regional fulfillment and distribution centers.
United States: 7–12 business days.
Canada / United Kingdom / Europe: 7–15 business days.
Australia / New Zealand / Asia: 8–15 business days.
Note: These delivery times are estimates. While we work to ensure every order arrives as quickly as possible, occasional delays may occur due to customs clearance, weather conditions, peak shipping periods, or local carrier schedules.
4. Order Tracking
Once your order has shipped, a tracking number will be sent to the email address provided during checkout.
You can use this tracking information to follow your package through the carrier's tracking system. Please allow up to 48 hours after shipment for tracking information to become available.
5. Customs, Duties, and Taxes
Coeot is not responsible for customs duties, import taxes, tariffs, or other fees that may be applied to your order by your local authorities.
Any additional charges imposed during or after shipping are the responsibility of the customer.
6. Damaged or Lost Items
Your satisfaction is important to us, and we take great care in packaging our wooden desk accessories and workspace essentials for safe delivery.
Damaged Items: If your order arrives damaged, please contact us at support@coeot.com within 72 hours of delivery and include clear photos of the damaged product and packaging. After reviewing your request, we will arrange an appropriate replacement or refund for eligible items damaged during transit.
Lost or Stolen Packages: Coeot is not responsible for packages that are lost or stolen after the carrier tracking status shows “Delivered.” If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your building reception area, or contact the shipping
carrier for further assistance.
7. Contact & Business Information
- Brand Name: coeot
- Customer Support: support@coeot.com
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Company Name: Jiangsu Haoxiangrui Trading Co., Ltd.
Company Registration Number: 91320300MA1N0XQC31
Registered Address: Room 118, No. 199 Xinguozhuang Road, Yunlong District, Xuzhou, Jiangsu Province, P.R. China