Return & Refund Policy

At Coeot, your satisfaction is our primary goal. We are committed to providing a straightforward and transparent return and refund process, ensuring that every interaction with our brand is handled with integrity and fairness. Our wooden desk accessories and workspace essentials are carefully selected for quality, functionality, and lasting use, and we want you to feel confident with every purchase.

1. Eligibility for Returns

We provide a 30-day return window, allowing you to request a return within 30 days from the date you receive your package. To qualify for a successful return, the product must meet the following criteria:

It must remain in the same condition in which it was delivered.
The item must be unused and include all original parts, accessories, and components.
It must be returned in its original packaging.
It must be accompanied by a receipt or proof of purchase.

2. The Return Process

To start a formal return request, please reach out to our support team at support@coeot.com.

Authorized Returns: If your request is approved, we will provide you with specific instructions on how and where to ship your package.

Unauthorized Returns: Please note that any items sent back to us without prior return authorization will not be accepted or processed for a refund.

3. Allocation of Shipping Costs

Quality-Related Issues: If the return is required due to an error on our part, such as receiving a defective, damaged, or incorrect wooden desk accessory or workspace product, Coeot will cover the applicable return shipping expenses.

Customer Preference: If you wish to return an item due to a change of mind, personal preference, or because the product does not suit your workspace, the customer is responsible for the return shipping costs. Please note that original shipping fees paid at the time of purchase are non-refundable.

4. Inspection of Damages and Discrepancies

We encourage you to inspect your order as soon as it arrives. Because many of our products are made from or feature natural wood materials, slight variations in wood grain, texture, and tone may occur and are part of the natural character of the material.

However, if you discover that an item is defective, damaged during shipping, missing components, or different from what you ordered, please notify us immediately at support@coeot.com. This allows us to assess the situation and provide an appropriate solution, such as a replacement or refund.

5. Exclusions and Non-Returnable Goods

To maintain high standards, certain products are ineligible for return:

Customized Items: Any products that have been personalized, engraved, customized, or made-to-order.

Final Sale Items: Purchases of digital gift cards or products clearly marked as “Final Sale” cannot be returned.

6. European Union 14-Day Cooling-Off Period

If you are a consumer located in the European Union, you generally have the legal right to withdraw from your purchase within 14 days from the day you, or a third party designated by you other than the carrier, receive the goods, without having to provide a reason, subject to applicable legal exceptions.

To exercise this right, please contact us at support@coeot.com within the applicable 14-day withdrawal period.

You may inspect and handle the goods to the extent reasonably necessary to establish their nature, characteristics, and functioning. If the goods have been handled beyond what is reasonably necessary for this purpose, you may be responsible for any resulting diminished value, as permitted by applicable law.

Unless we agree otherwise or applicable law requires us to bear the cost, you are responsible for the direct cost of returning the goods. We will provide return instructions after receiving your withdrawal request.

Any mandatory consumer rights available to you under applicable European Union or national law remain unaffected.

7. Refund Disbursement

Once your returned item has been received and inspected, we will inform you whether the refund has been approved.

Approval & Payment: If confirmed, the refund will be automatically credited to your original payment method.

Processing Time: Please allow up to 10 business days for our team to finalize the internal refund process. Following our approval, your bank or credit card issuer may take an additional 3 to 5 business days to post the credit to your account.

8. Dispute Resolution & Fair Practice

We value your trust and encourage you to contact us directly at support@coeot.com regarding any concerns or dissatisfaction with your order.

We aim to acknowledge all inquiries within 48 hours and work toward a fair and reasonable resolution.

Store Name: Coeot