FAQs
1. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit and debit cards, including Visa, Mastercard, American Express and Discover, as well as PayPal, Apple Pay and Google Pay where available at checkout.
2. IS MY PAYMENT INFORMATION SECURE?
Yes. Payments are processed securely through trusted third-party payment providers. COEOT does not store your full credit card details on our servers.
3. WHAT CURRENCY ARE PRICES DISPLAYED IN?
Prices on our website are displayed in U.S. Dollars (USD). If your payment method uses another currency, your card issuer or payment provider may apply its own exchange rate or fees.
4. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are generally processed within 2 business days before shipment.
5. HOW LONG DOES SHIPPING TAKE?
Estimated delivery times after processing are:
- United States: 7–12 business days
- Canada, United Kingdom and Europe: 7–15 business days
- Australia, New Zealand and Asia: 8–15 business days
Delivery times are estimates and may vary due to carrier or customs delays.
6. DO YOU OFFER FREE SHIPPING?
Yes. We offer Free standard shipping on all orders over $42.99 worldwide.
7. HOW CAN I TRACK MY ORDER?
Once your order ships, we will send you tracking information by email. You can also use the Order Status page on our website to check your shipment.
8. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you need to change your shipping address, please contact us as soon as possible at support@coeot.com.
We will do our best to update your order before it has been processed or shipped. Once an order has entered fulfillment or has been shipped, changes may no longer be possible.
9. WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED, INCORRECT OR INCOMPLETE?
Please contact us at support@coeot.com as soon as possible with your order number and photos of the item and packaging where applicable. Our customer support team will review the issue and assist you.
10. WHAT IS YOUR RETURN POLICY?
Eligible items may be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy.
For complete eligibility requirements, return shipping information and refund timelines, please review our Return & Refund Policy.
11. WILL I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?
International orders may be subject to customs duties, taxes or import fees depending on the destination country. These charges, where applicable, are determined by local authorities and are generally the responsibility of the recipient.
12. HOW CAN I CONTACT COEOT?
For questions about your order, shipping, returns or products, contact us at:
Email: support@coeot.com
Our customer service team will respond during our published business hours.